TERMS AND CONDITIONS

Payment methods

BUS TOLEDO EXPRESS allow the following payment methods:

  • Debit and credit cards: Visa, Mastercard, Euro 6000, Maestro
  • Paypal
  • Bank transfer
  • Cash payment in our points of sale

Sales Policy

OFFICIAL SELLERS:

All products offered by BUS TOLEDO EXPRESS can be purchased through:

  • Our website
  • Hotels and hostels
  • Kisosks, agencies and other authorized points of sale

If you have any doubt or a special request, please don’t hesitate to contact us on our CONTACT section.

TICKETS

CONDITIONS OF SERVICE

EXPRESS TOLEDO offers tickets for the service of tour to Toledo from Madrid offering different rates and options by age or route and chosen attractions.

Tickets will only be valid for one day (on the date selected by the buyer).

If during the bus trip you would like to expand your service, selecting our guided tour, the tourist bracelet or the zipline, you can contract through our staff, who will inform you about the conditions and rates of the service.

The tickets for Toledo include the round trip in the indicated date and schedule of the service. The specifications of the service are described in the section of each product.

During the tour clients will be able to see an informative video about the tourist attractions that you will find in Toledo. If you have any questions you can consult our assistant who is on the bus and will be happy to help you.

On arrival in Toledo clients will receive a map with information for their visit to the city.

The schedules may vary depending on traffic. However, it is recommended to stay a few minutes before the departure time. Express Toledo is not responsible for delays that may arise due to causes outside the company such as adverse weather conditions or delays due to traffic cuts.

At each stop of our staff will receive you and check the voucher with your tickets’ information. The ticket is nominative, it includes the name of the buyer and the number of pax reserved. The data provided will be used exclusively to provide this service. The buyer agrees to keep the ticket purchased which can be reviewed at any time by the accompanying staff on the bus. The entrance to the bus or participation in the additional services will not be allowed without a ticket accrediting the purchase of this service.

It is forbidden to provide false data or manipulate the tickets purchased to be reused by another person or more times than allowed.

We advise you to check your belongings before leaving the bus or during any of the tours offered, EXPRESS TOLEDO is not responsible for items lost or forgotten during our service.

ADMISSION RIGHTS

The company EXPRESS BUS reserves the right of admission to its service. Violent attitudes, or irresponsible behavior with the rest of the passengers, will not be allowed. Misuse of the bus (breakage, vehicle mistreatment or unhygienic behavior) will be grounds for expulsion. In case of expulsion of the vehicle it will not be possible to return the money.

TRIPS WITH CHILDREN

Children must travel with a parent or an adult, they can not travel alone. For each free entry of a child (until 10 years old) must acquire an adult.

TARIFAS

Nuestro servicio tiene diferentes tarifas por edad que están especificadas en cada servicio/tour ofrecido en nuestra página web o en los puntos de venta oficiales.

RATES

Our service has different rates by age that are specified in each service / tour offered in our website or in the official points of sale.

Acceptable use policy

Tickets can be purchased through our website and authorized physical points of sale.

Tickets purchased online or at physical point of sale will be essential to use the service and get on the bus.

The purchased ticket will be sent to the e-mail that you have provided in your purchase. The staff of our bus will require your tickets. They may be requested at any time by authorized personnel.

The loss of the tickets will not be justified cause for the customer to use the service. If you have any doubts, you can go to our CONTACT section.

DATA PROTECTION POLICY

The buyer will inform in his purchase about: his name, number of tickets and selected offer. You will also be asked for your personal data and bank details to formalize the reservation. This information will not be disseminated or used against what is regulated in Organic Law 15/1999, of December 13, on the Protection of Personal Data.

Cancellation policy

Adverse weather conditions or the holding of an event outside our service will not be grounds for return your money.

Neither will it be considered a reason for return that the customer can not make use of the service on the date acquired of the same, in accordance with the current regulations on consumption and retail management.

The client must be at the stop at the selected time. If you are not at the stop and lose the bus service it will not be possible to proceed with a refund of the cost of the ticket. There isn’t possibility to use the service another day without paying another ticket for that new day.

It will not be possible to cancel the purchased tickets once the purchase process has been completed.

For any questions, please contact us using our CONTACT section.


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